Betting is meant to be entertainment — not a burden. Bitjil wants you to always stay in control. This page covers all our safety tools, how to spot problem signs, and where to find help.
Every tool can be activated directly from Settings. No waiting, no questions asked.
Set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
Set a maximum stake per bet. Even if the urge to place a large bet strikes, the system will stop you.
Set a time limit for each session. When the time is up, you'll receive an automatic warning and your session will end.
Temporarily suspend your account for anywhere between 1 day and 6 weeks. You won't be able to log in during this period — take the time to clear your head.
You can close your account for 6 months, 1 year, or permanently. This decision cannot be reversed before the chosen period ends.
Set a maximum loss amount for a given period in advance. Once you hit the limit, no further bets can be placed.
Set your limits in just a few minutes — no hassle, no complications.
A snapshot of how safely Bitjil players are engaging with our platform:
* Statistics are based on Bitjil's internal surveys and updated quarterly.
Betting and gaming are only fun when you're fully in control — how much time you spend, how much money you put in, and when you stop. Responsible gaming means making these decisions in advance, so things don't get out of hand in the heat of the moment.
Bitjil's experience shows that players who set limits from the start have a far more positive gaming experience. They enjoy wins more and take losses less hard — because they know it's entertainment, and a lost bet is nothing to be upset about.
But for some, gaming can become a burden over time. Chasing losses with more bets, losing sleep, hiding money from family — these are warning signs. Bitjil wants you to recognize them early.
If you answer "yes" to most of the questions below, it may be time to seek help:
Answer honestly — no one is watching
If more than 2 of your answers are "Yes":
Set Your Limits NowProblem gambling is not a personal failing or a sign of weakness — it's a health issue, and one that can be addressed with the right support.
Bitjil strictly prohibits anyone under 18 from using our services. We verify ages and investigate any suspicious accounts.
If a minor in your household has access to your device and could visit betting sites, install parental control software on the device.
If you suspect a minor is betting, contact [email protected] — the account will be investigated.
Answers to Questions About Responsible Gaming & Getting Help
Bitjil's customer support is available 365 days a year, 24 hours a day. Reach out anytime:
For urgent limit requests, Live Chat is the fastest option. Just ask and it will be applied within 5 minutes.
There are two ways to do it — on your own or with the help of support:
On Your Own (via Settings):
Via Support:
Important: Lowering a limit takes effect immediately. Raising one requires a 7-day cooling-off period. Once self-exclusion is activated, requests to reverse it before the set period ends will not be accepted — this is intentional by design.
Enjoy on your own terms — set limits, stay in control, and play with peace of mind.